Dear Valued Customer,
First, let me say our hearts go out to everyone who has been impacted by the COVID-19 virus. Our thoughts are with those that are battling this disease and we offer our sincere wishes for a full recovery.
Second, we know you are receiving many updates from various companies about their COVID-19 practices, and we wanted to share our practices with you. Rest assured, our offices are open for business and our customer support is operating fully 24/7. We have extensive redundancy plans to alleviate interruptions and your level of support will not decline in any way. We are confident that we will maintain the highest level of customer satisfaction and continue our best practices.
- We believe it is important for us to share our actions that we are taking as an organization in this changing world. Our efforts include:
- We continue to closely monitor the reports from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
- We continue to practice social distancing.
- We continue to sanitize and deep clean our work areas and our point of sale equipment areas.
We continue to abide by the CDC recommendations and encourage our employees to work from home should they feel sick or unsafe.
It is important for you to know that we will provide you with quality customer care and service as we keep your transaction processing at the highest levels. We will not waiver from this commitment as we continue forward during these challenging times.
On behalf of all us at Axia Payments and i3 Verticals, we are committed to supporting you and your business. As things progress, we will continue to keep you updated.
We appreciate and value your business.
Please feel free to call us if you need anything at 1-877-875-6114, option 3.
Joff Moine II
CEO – Axia Payments